GENERAL QUESTIONS
Questions about sales activities and product lead times
- Where does your sales and technical support come from?
- In which countries do you sell your products?
What are the trading conditions? - What is the standard production lead time for your products?
- What is the initial sample lead time for custom products?
- Do you sell your products through e-commerce?
Questions about Quality and CSR
- What is your quality assurance system?
- Are you IATF 16949 (Automotive Industry Quality Assurance System) certified?
- How do you respond in the event of a defect?
- Have you obtained certification for information security?
- What is your CSR Policy and Code of Conduct?
- Have you obtained certification for your environmental management system?
- Have you obtained certification for occupational health and safety management systems?
- Do you handle conflict mineral surveys?
- Are your products RoHS and REACH compliant?
- Are your products halogen-free?
- Do you support surveys on environmentally hazardous substances other than RoHS and REACH?
- Are your products lead-free?
- Are your products nickel-free?
Questions about standard products
- Do you have a lineup of standard products?
- Is there a contact for inquiries about standard products?
- Where can I get the drawings of standard products
- Where can I make an inquiry to request samples of standard products?
- Where can I find information about new standard product releases?
Questions about our products in general
- What is the MSL (Moisture Level)?
- Is the packaging of the product ESD-proof
- What is the UL grade (flame retardant grade) for plastic parts such as housings?
- Can the product be used outside of the specifications (out of warranty)?
- Can our products be used in automotive and medical equipment?
- What are the standard plating specifications and why?
- What soldering methods and conditions are supported?
- How is the guaranteed current value set?
- Is the AC (alternating current) rating an effective value or a maximum value?
- Are there any precautions(differences in usage) when using DC or AC?
- How many times can reflow be performed?
- Why are the guaranteed contact resistance values different before and after the test?
Questions about custom design
SPRING CONNECTOR™ (Pogo Pin)
Product Guidelines
- Do you have any recommendations on the material or plating specifications of the mating terminals to be connected to the SPRING CONNECTOR™?
- Are there any problems when SPRING CONNECTOR™ are connected to non-gold-plated parts?
- Is there any recommendation for the size of the mating terminal to be connected to the SPRING CONNECTOR™?
- How do I engage a SPRING CONNECTOR™ to a mating terminal?
- Is there any problem if SPRING CONNECTOR™ is placed on an angled mating terminal?
- Are SPRING CONNECTOR™ suitable for a sliding mating method?
- How much should a SPRING CONNECTOR™ be compressed?
- If SPRING CONNECTOR™ is used while compressed with a shorter stroke than the specified min. stroke, what are the risks involved?
- Can SPRING CONNECTOR™ be used with live wire connection
and disconnection (hot swapping)? - Can the bottom of the SPRING CONNECTOR™ be used as a charging pad?
- What components can SPRING CONNECTOR™ be mounted on?
- What are the precautions for mounting?
- Is there a recommended land pattern?
- Is there a recommended metal mask thickness for surface mounting?
- Can multiple single-pin type products be used side-by-side?
What precautions should I take when arranging them? - What is the plastic part on the SPRING CONNECTOR™?
- For low-profile SPRING CONNECTOR™, where is the suction area for automated mounting?
- Are SPRING CONNECTOR™ compatible with N2 reflow?
- Is it possible to solder a wire directly to a SPRING CONNECTOR™?
- Is there any problem if foreign matter or water enters the tube of the SPRING CONNECTOR™?
- Is it OK to wipe off the contacts when they get dirty?
- I hear a creaking sound when compressing the SPRING CONNECTOR™. Is it defective?
Basic Specifications
- What is the supported current value?
Is there any problem if the current value is exceeded? - The rated specification is 12V, but can it be used at 12V or higher?
- What is the insulation resistance of multi-pole SPRING CONNECTOR™?
- What is the withstand voltage of multi-pole SPRING CONNECTOR™?
- What is the durability guarantee for SPRING CONNECTOR™?
- What is the pin strength of SPRING CONNECTOR™?
- What is the operating temperature range?
- What materials are used for SPRING CONNECTOR™?
- What is the standard plating process?
- Is it possible to use plating other than Au (Ni substrate)?
- Is it possible to perform tests that are not included in the specifications?
- Can the product be used for antenna connection?
Special Specifications
- Can SPRING CONNECTOR™ be used for high-speed data transmission?
- For high-speed data transmission specifications, can electromagnetic field simulation be performed at the design stage?
- Can you support standards such as USB3.1 gen.2?
- What is the difference between the high current type of SPRING CONNECTOR™ and the normal ones? Under what conditions are they guaranteed?
- If the connector is waterproof, can it be energized while wet or underwater?
- What part of the connector on the waterproof receptacle is waterproof? What is the product warranty?
- Can you supply parts including the gasket used for waterproofing with the device side?
- Is it possible to use the SPRING CONNECTOR™ as waterproof if an O-ring is attached to it?
- What are the mounting and usage precautions for waterproof SPRING CONNECTOR™?
Customization
- What is the initial cost of a custom SPRING CONNECTOR™?
- Is it possible to customize the overall length and stroke of SPRING CONNECTOR™?
- Is it possible to customize the contact shape of SPRING CONNECTOR™?
- Is it possible to customize the geometry of the connector housing?
- Is it possible to customize the number of pins in SPRING CONNECTOR™?
- Is it possible to add a surface finish (grain) to the connector housing?
- Is it possible to supply parts with SPRING CONNECTOR™ and cables assembled?
- Is it possible to change the plating thickness?
- Is it possible to lower the contact resistance?
- Is it possible to increase the guaranteed endurance?
- Is it possible to guarantee under the conditions of our own durability test?
- Is it possible to customize the contact pressure of SPRING CONNECTOR™?
- Is it possible to increase the insulation resistance of multi-pin spring connectors?
- Is it possible to raise the upper limit of peak temperature for reflow and hand soldering?
TWO-PIECE CONNECTOR
Product Guidelines
- Is there any recommendation on how to fit plugs and receptacles?
- What is the recommended mating orientation for two-piece connectors?
- What mounting methods are supported?
Basic Specifications
- What is the floating structure of a two-piece connector?
- Is it possible to apply a current higher than the guaranteed current value?
- What is the durability guarantee for two-piece connectors?